Billing Issue: Duplicate SIM Charges on Renewal

Incident Report for Hologram

Resolved

The billing incident has been resolved and we will issue further communication and next steps.

Posted Jun 27, 2025 - 15:37 UTC

Monitoring

A fix to prevent further duplicate MRC charges has been deployed and we are closely monitoring.

Posted Jun 27, 2025 - 02:29 UTC

Investigating

We’ve identified an issue where some SIMs are being charged their monthly recurring cost (MRC) multiple times during their billing cycle renewal. Our team is actively investigating the root cause and working to implement a fix.

Once the issue has been resolved, we will apply any necessary billing corrections to impacted accounts.

If you have any questions please reach out to support@hologram.io.

Thank you for your patience and understanding.

Posted Jun 26, 2025 - 21:29 UTC

This incident affected: SIM Management (Data Usage Reporting and Billing).