Service degradation on some G2 (89357*) profiles
Update - We are continuing to investigate this issue.
Nov 18, 2025 - 15:13 UTC
Investigating - We are currently investigating an issue where a small number of G2 profiles are reported to have issues when trying to open new sessions.
Nov 14, 2025 - 16:28 UTC
UK degraded connectivity (O2 2G/3G network sunset)
Update - We are continuing to investigate this issue.
Nov 07, 2025 - 19:16 UTC
Update - We are continuing to investigate this issue.
Nov 07, 2025 - 19:14 UTC
Investigating - Starting October 1st, 2025, O2 UK began decommissioning its 2G and 3G networks across the UK, with full shutdown expected by the end of the year.

As a result, devices using these legacy networks are transitioning to other available carriers.

Some Cat-M/LTE-M devices with 2G fallback that were previously using O2's 2G network are having trouble transitioning to other available carriers.

We're reviewing impacted devices and finding connectivity alternatives for these.

Please reach out to support@hologram.io if you're experiencing connectivity issues in the UK.
Oct 23, 2025 - 19:31 UTC

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This status page provides up-to-date information about the current performance of Hologram platform. Should an outage or service interruption occur, Hologram Success and Engineering teams will post updates on this page. Upcoming maintenance windows will be announced here ahead of time.

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Cellular Networking Degraded Performance
Global Cellular Data Network Degraded Performance
SMS over cellular - Device Terminated Degraded Performance
SMS over cellular - Device Originated Degraded Performance
SIM Management Degraded Performance
Device Dashboard ? Operational
REST API Operational
SIM Card Administrative Operations Operational
Hyper SIM EUICC Operations Operational
Data Usage Reporting and Billing Degraded Performance
Data Services Operational
Data Engine and Routes Operational
SMS over IP ? Operational
SpaceBridge Tunneling ? Operational
Inbound Messaging API Operational
Hologram Website ? Operational
Hologram Store Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Nov 18, 2025
Connectivity Issue with EE - UK (GBRME)
Resolved - We got confirmation that the issue has been resolved
Nov 18, 15:13 UTC
Monitoring - EE has identified the root cause of the connectivity issue and has deployed a fix on their side. We’re already seeing devices successfully registering and data/SMS traffic beginning to flow through EE again.

Our team will continue to monitor network performance closely to ensure stability fully returns. We’ll share further updates if anything changes.
Nov 18, 14:09 UTC
Investigating - We’re currently aware of an issue affecting connectivity on EE. Devices attempting to roam on EE may be unable to register and could experience unstable data or SMS service.

This fault appears to be isolated to EE only — all other UK networks are operating normally and should be used when possible.

Our network partners are actively investigating, and we’ll share updates as soon as we have more information.
Nov 18, 13:06 UTC
Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025
Nov 13, 2025

No incidents reported.

Nov 12, 2025
G2 (89357*) Issue with CAT-M Connectivity on Verizon and AT&T (US)
Resolved - This incident has been resolved.
Nov 12, 14:27 UTC
Investigating - We have identified abnormal behavior on G2 (89357*) sims roaming on the Verizon and AT&T CAT-M networks. As a result, you might experience issues accessing both CAT-M networks temporarily.

We are actively working with our upstream connectivity partners to investigate and restore normal service.
Nov 10, 22:24 UTC
Upcoming maintenance on our G2 (89357*) US PGW
Completed - The scheduled maintenance has been completed.
Nov 12, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 09:00 UTC
Scheduled - This maintenance will involve a service restart affecting G2 (89357*) profiles routed through our US PGW.

During the maintenance window, active data sessions will be interrupted and will automatically re-establish once the work is complete. Affected sessions might get temporarily routed through EU PGW while the restart is on-going.

This will only impact G2 SIMs routing through the US PoP.
Nov 10, 18:24 UTC
Nov 11, 2025

No incidents reported.

Nov 10, 2025
Connectivity Degradation on G1 Indigo (US / Miami PoP)
Resolved - The issue has been resolved and the network is operational.
Nov 10, 15:27 UTC
Identified - We identified the issue and we're working on resolving it.
Nov 7, 21:38 UTC
Investigating - We’re investigating reports of devices using the G1 Indigo APN (US / Miami Point of Presence) and experiencing degraded data performance and intermittent connectivity, like high packet loss and reduced throughput.

Affected connections typically remain active but fail to maintain reliable data transfer.

We’ve escalated to upstream partners and are working to identify the problem and resolve it.
Nov 7, 19:08 UTC
Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025
Delayed device and usage reporting
Resolved - This incident has been resolved.
Nov 7, 03:22 UTC
Update - An issue with an upstream partner is delaying reporting data. They have identified the issue and are working on a fix.
Nov 7, 00:28 UTC
Identified - An issue with an upstream partner is delaying reporting data. They have identified the issue and are working on a fix.
Nov 7, 00:17 UTC
Nov 6, 2025

No incidents reported.

Nov 5, 2025
G2 (89357*) Issue with CAT-M Connectivity on Verizon (US)
Resolved - This incident has been resolved.
Nov 5, 15:44 UTC
Investigating - We have identified abnormal behavior on G2 (89357*) sims roaming on the Verizon CAT-M network.

To ensure network stability and uninterrupted connectivity, access to the Verizon CAT-M network has been temporarily disabled for G2 SIMs only.

We are actively working with our upstream connectivity partners to investigate and restore normal service.
Nov 3, 14:50 UTC
Incident: Delayed Reporting for Data Usage and Session Activity on G3 Profiles (8946*)
Resolved - Data usage reporting is all caught up and resolved
Nov 5, 13:25 UTC
Monitoring - The issue has been mitigated, and usage and session data are now processing normally.
It may take several hours for all delayed records to fully catch up. We’ll continue monitoring system performance before marking this incident as fully resolved.
Nov 4, 19:01 UTC
Identified - We’ve identified an issue affecting G3 SIMs (ICCID prefix 8946*), where new data sessions and usage are not being reported in real time. As a result, affected SIMs may appear disconnected or without recent activity in the dashboard, even while actively passing data.

Connectivity and traffic are not impacted, but session and usage reporting are delayed in our systems.

Our engineering team is actively working to restore normal reporting behavior.
Nov 4, 17:17 UTC
Nov 4, 2025
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